Privacy Policy

Pretty StickOns respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights available to you.

This policy applies when you visit prettystickons.co.uk, create an account, place an order, contact us, join our mailing list or otherwise interact with Pretty StickOns.

1. Who We Are

Pretty StickOns is operated by:

Legal business name: [LEGAL BUSINESS NAME]
Trading name: Pretty StickOns
Company number, if applicable: [COMPANY NUMBER]
Business address: [BUSINESS ADDRESS]
Privacy email: [CUSTOMER SERVICE EMAIL]
Website: https://prettystickons.co.uk

For the purposes of UK data protection law, we are the controller of the personal information described in this policy.

2. Information We Collect

Depending on how you use our website, we may collect:

Identity and contact information

This may include your:

• Name
• Billing address
• Delivery address
• Email address
• Telephone number

Order and transaction information

This may include:

• Products ordered
• Selected product options
• Order number
• Amount paid
• Payment and refund status
• Discount or promotional codes used
• Delivery and tracking information
• Communications concerning your order

We do not normally receive or store your complete payment-card details. Payments are processed securely by the payment provider available at checkout.

Account information

If you create an account, we may process your username, account details, saved addresses, order history and login credentials in protected form.

Communications and customer-service information

We may collect information you provide when you:

• Contact customer service
• Submit a website form
• Request a cancellation, return or refund
• Report an incorrect, damaged or faulty product
• Submit a review
• Communicate with us by email or social media

This may include photographs or other evidence you voluntarily provide in connection with a product or delivery issue.

Technical and website-use information

When you use our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate location derived from your IP address
• Pages viewed
• Website actions
• Referring website
• Date and time of access
• Security and error logs
• Cookie identifiers

Marketing preferences

We may record whether you have agreed to receive marketing communications and whether you later unsubscribe or object.

We do not intentionally collect special-category information, such as health, biometric, religious or political information. Please do not send us this information unless it is genuinely necessary.

3. How We Collect Your Information

We collect information:

• Directly from you when you place an order, create an account, complete a form or contact us
• Automatically when you use our website
• From payment, delivery, fraud-prevention and technology providers where necessary to complete or protect a transaction
• From social-media platforms when you voluntarily contact or interact with us through those platforms

4. How and Why We Use Your Information

We use personal information only where we have a lawful reason to do so.

To process and deliver orders

We use your information to:

• Accept and manage orders
• Process payments
• Arrange delivery
• Send order and delivery updates
• Manage cancellations, returns and refunds
• Provide customer service

Our lawful basis is usually performance of our contract with you.

To operate customer accounts

We use account information to provide account features, saved addresses and order history.

Our lawful basis is performance of our contract with you and our legitimate interest in providing an efficient customer experience.

To meet legal and financial obligations

We may retain and use transaction records for accounting, taxation, consumer-protection, product-safety and other legal requirements.

Our lawful basis is compliance with a legal obligation.

To protect our business and customers

We may use information to:

• Detect or prevent fraud
• Protect accounts and payments
• Prevent misuse of the website
• Investigate security incidents
• Establish, exercise or defend legal claims

Our lawful basis is our legitimate interest in protecting our customers, website and business, and compliance with legal obligations where applicable.

To improve our website and service

We may analyse how visitors use our website to improve its functionality, performance, content and customer experience.

Our lawful basis is our legitimate interest in improving our business. Where non-essential cookies or similar technologies are involved, we will request consent where required.

To send marketing communications

We may send news, product updates or offers where:

• You have consented; or
• You previously purchased or considered purchasing similar products from us and the law permits us to contact you.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting us. We may retain a minimal suppression record to ensure that we respect your request.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Essential cookies may be used to:

• Keep the website secure
• Remember products placed in your basket
• Operate checkout
• Maintain account sessions
• Remember privacy preferences

Where analytics, advertising or other non-essential cookies are enabled, they will only be used with consent where the law requires it.

You can manage available choices through our cookie banner or browser settings. Further information will be available in our Cookie Policy.

6. Who We Share Information With

Where necessary, we may share relevant personal information with:

• Website-hosting and ecommerce providers
• Payment processors and banks
• Delivery, courier and fulfilment providers
• Email and customer-communication providers
• Website security, maintenance and technical-support providers
• Analytics and cookie-service providers where enabled
• Accountants, legal advisers, insurers and other professional advisers
• Government bodies, regulators, courts or law-enforcement authorities where legally required
• A purchaser or successor if all or part of our business is sold or reorganised

These organisations receive only the information reasonably necessary to provide their service or meet a legal requirement.

We do not sell your personal information.

7. Payment Information

Payments are processed by the payment provider displayed during checkout. The provider may collect your payment-card, bank or authentication information directly under its own privacy policy.

We normally receive confirmation of the payment, its status and limited transaction information rather than your complete card details.

8. International Transfers

Some service providers may process personal information outside the United Kingdom.

Where this involves a restricted international transfer, we take reasonable steps to ensure that an appropriate legal safeguard is used. This may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another legally permitted safeguard.

You may contact us for further information about the safeguards relevant to your information.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Generally:

• Order, payment, refund and accounting records may be kept for up to six years after the relevant transaction, or longer where legally required
• Customer-service, complaint and return records are normally retained for a reasonable period after the matter is closed
• Account information is normally retained while your account remains active and for a reasonable period afterwards
• Marketing information is retained until you unsubscribe, withdraw consent or object, although a minimal suppression record may be retained
• Security and technical records are retained according to operational and security requirements
• Cookie information is retained for the period stated in our cookie settings or Cookie Policy

We may retain information longer where necessary for a legal claim, dispute, fraud investigation or regulatory requirement.

10. How We Protect Your Information

We use reasonable technical and organisational safeguards designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures may include secure connections, access restrictions, account controls, software updates, backups and security monitoring.

No online service is completely risk-free, but we regularly consider the measures appropriate for the information we process.

11. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to erase certain information
• Ask us to restrict how certain information is used
• Object to processing based on legitimate interests
• Object at any time to the use of your information for direct marketing
• Request data portability where applicable
• Withdraw consent at any time where processing is based on consent
• Complain to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact us at [CUSTOMER SERVICE EMAIL]. We may need to verify your identity before completing your request. We will normally respond within one month, subject to any lawful extension.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

12. Automated Decisions

We do not currently use personal information to make solely automated decisions that have legal or similarly significant effects on you.

Payment and fraud-prevention providers may conduct automated security checks under their own terms and privacy policies.

13. Marketing

You can stop marketing communications at any time by:

• Selecting the unsubscribe link in a marketing email; or
• Contacting us at [CUSTOMER SERVICE EMAIL].

Service communications relating to an order, payment, delivery, account or customer-service request are not marketing and may still be sent where necessary.

14. Children’s Information

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

15. Third-Party Websites

Our website may contain links to websites, social-media services or services operated by other organisations.

Those organisations control their own privacy practices. We recommend reviewing their privacy policies before providing personal information.

16. Complaints

Please contact us first if you have a concern about how we use your personal information. We will try to investigate and resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

17. Changes to This Policy

We may update this Privacy Policy when our services, providers or legal obligations change.

The latest version will be published on this page with an updated revision date. Where a significant change affects how we use your information, we will take reasonable steps to bring it to your attention.

18. Contact Us

For privacy questions or requests, contact:

Pretty StickOns
Operated by: [LEGAL BUSINESS NAME]
Address: [BUSINESS ADDRESS]
Email: [CUSTOMER SERVICE EMAIL]
Website: https://prettystickons.co.uk